Warranty Policy for ROWA TV:

• 5 years for service
• 5 years for Main Board
• 5 years for the panel

Warranty Policy for HITACHI REFRIGERATOR:

• 2 years for service
• 1 year for spare parts
• 10 years for the compressor

Warranty Policy for HITACHI Washing Machine:

• 2 years for service
• 1 year for spare parts
• 10 years for the compressor

Warranty Policy for Whirlpool OVEN:

• 1 years for service
• 1 year for spare parts

Warranty Policy for Whirlpool WASHING MACHINE:

• 2 years for service
• 2 years for spare parts
• 10 years for the motor

Warranty Policy for TOSHIBA

Television:

• 1 year for spare parts
• 4 years for the panel
• 2 years for service (Home Service in Dhaka. Outside Dhaka Shop service)

Warranty Policy for PANASONIC Mixer Grinder:

• 1-year service
• 1-year spare parts
• 5-year Component

Warranty Policy for XIAOMI TV:

• 5 Years Service Warranty
• 3 Years Panel Warranty
• 1 Years Parts Warranty
• 30 Days Replacement Guaranty

# Xiaomi Provided Home Service

Additional Information for Claiming Warranty

Washing Machine / Refrigerator / Microwave Oven / Air Purifier / Dish Washer / Vacuum Cleaner / Air Conditioner

1. Proof of purchase is a pre-requisite to claim warranty.
2. Repair or replacement will be carried out through the Company's Service Center (Refer the list) or its Authorized Service Center or its Dealer's Service Center.
3. In the event of repairs/replacement of any part/s of the unit, this warranty will thereafter continue and remain in force only for the unexpired period of the warranty. Moreover, the time taken for repair/replacement and in transit whether under the warranty or otherwise shall not be excluded from the warranty period.
4. The company or its authorized service Center/ service dealer, reserves the right to retain any part/s or component/s replaced at its discretion in the event of a defect noticed in the equipment during the warranty period.
5. Warranty for the unexpired period shall continue after the product is inspected by the concerned service Center and the product is found free from transit damage. The customer shall have to pay a visiting charge towards inspection, as applicable. In case of any transit damage, the product shall be repaired by the concerned service Center on charges and warranty for unexpired period to continue.
6. Free Installation or Demo of the product, can be availed only once & within 6 months from the date of purchase.
7. The company's obligation under this warranty shall be limited to repair or providing replacement of part/s only. The maximum claim /s if entertained by the company will be subject to the maximum retail price of the product purchased or the purchase price, whichever is lower.
8. In the event of any unforeseen circumstance, and spares not being available, the company's prevailing depreciation rules will be binding on the purchaser to accept as a commercial solution in lieu of repairs.
9. In case of a defective accessory, only the accessory will be repaired or replaced.
10. The warranty is issued at Bangladesh, and Courts at Bangladesh shall have exclusive jurisdiction over matters covered or flowing from this warranty.
11. The company's obligation under this warranty shall be limited to repairing or providing replacement of part/s, which are found to be defective.
12. The concerned Service Center will advise the customer whether to effect the repair at site or its Service Center.
13. In the event of the company offering EXTENDED WARRANTY period for any specific product / period, it is the RESPONSIBILITY OF THE PURCHASER to get the warranty card duly registered with the nearest Authorized Service Center of the company within 2 weeks of purchasing under such an offer, at the purchaser's cost and risk only.
14. Any part/s of the system replaced by the company at its discretion shall be with a functionally operative part.
15. While carrying out repair, Samsung may use accessories or parts that are new or refurbished or reconditioned.
16. Cosmetic / Aesthetic / Plastic / Glass Parts / Bulbs / Cable / Wiring / Piping / Consumbles are not covered under warranty.
17. Any extended warranty offered by Samsung has to be supported by relevant proofs.
18. Defects caused by household pets, rats, ants, cockroaches or any other animals or insects.
19. Defects arising out of the following are not covered under warranty- Improper ventilation, Improper voltage, Use of external material, Physical damage and Electrical damage caused by physical impact.
20. Defects caused due to exposure to moisture/dampness/extreme thermal or environmental conditions or rapid changes in such conditions / corrosions/ Oxidation/ spillage of food/ liquid/ influence of chemical substances.
21. Use of power stabilizers of proper rating is necessary unless explicitly mentioned by Samsung on product literature/instruction booklet.
22. The duly filled warranty card/proof of purchase is not presented to the service engineer at the time of repairs being undertaken or requested.